Find quick answers to your questions below...

Order Status
When will I receive my order?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I check status & track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How to Cancel an Order
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
I received the wrong product.
What is your return policy?
When will my order ship?
Problems with your merchandise?
Defective merchandise?
Shipping & Delivery
Delivery confirmation
How is my Furniture Delivered
How much is my shipping?
Report incorrect shipment, damage, or missing items
What if my item arrives damaged
Hours of Operation
Hours of Operation - 2023
International Shipping
We Ship to Canada
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I apply for financing?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?
RETURNS / EXCHANGE
RETURNS / EXCHANGE
Contact Us - Sales & Customer Service
Contact us