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|Shipping & Delivery|
|Tracking numbers are sent through an automated e-mail system. This will
allow you to track your furniture to your door. For large items that
ship via a freight carrier, you will receive a phone call from
the carrier to arrange delivery details.
We encourage you to track your package online or on the phone
with the carrier. Most companies can provide an estimated delivery
Please view your shipping confirmation email, for the number to call which will including any tracking numbers.
Please view: How do I check status & track my order?
|How is my Furniture Delivered|
|We will ship
your order using the fastest, safest, and most reliable method possible.
Therefore, we have established strong relationships
with some of the best delivery companies nationwide. Every
product on our site has been carefully selected to ship by a particular
shipping method in order to provide you with an optimal
Small Parcel - Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse. We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Furniture Shipments (Standard Delivery) - Furniture orders are shipped standard with threshold plus delivery on semi trucks. The shipping company will unload your furniture from the truck and place as close to your house as possible or within your garage. All orders will ship with free lift gate service. You should plan on having assistance to move your furniture into your house. You may request inside delivery for an additional fee by calling 877-327-0056 and placing your order with our sales staff. Truck Freight also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. In all cases you will need to be present to accept your order. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 6:00 pm, Monday through Friday. In most areas of the country your order will take 5-7 business days to be delivered once shipped. We work with many shipping companies, non of which are affiliated with Home Cinema Center. There are occasionally delays in shipping your order due to weather, shipper scheduling issues, delivering to remote areas, etc. Home Cinema Center is not responsible for these delays.
White Glove Delivery (available in most areas) - For an additional fee, the order is delivered within your home, with light assembly (if required), and boxes disposed of. This is our white gloves service, and now available in most areas of the US. Call 877-327-0056 for additional information. Saturday, Sunday, and holiday delivery is also available for an additional fee with either our curb side delivery or inside delivery service. Orders shipped with this service typically take 7-15 business days to be delivered once shipped.
Please Read - ** The most important thing to remember about any furniture delivery is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. Signing the delivery slip indicates you have received your entire order, and it has been delivered to you in good condition. This simply insures that if there is any damage, it will be easy to take care of the problem. Please see the next section "What if my item arrives damaged", for additional information. **
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. All products are shipped standard with curb side delivery.
For our furniture customers: In most areas we offer special delivery options. For an additional fee, the order is delivered within your home, assembled (if required), and boxes disposed of. This is our white gloves service, and only available by calling 877-327-0056 for additional information.
|Report incorrect shipment, damage, or missing items|
|FILE A CLAIM - ONCE DELIVERY IS COMPLETE - PLEASE DO THE FOLLOWING: While 99.8% os our shipments are delivered without incident, problems do take place. The following will assist ou to file a claim quickly and expedite the resolution to your issue.
|What if my item arrives damaged|
|What to do during delivery process - DO NOT REFUSE THE SHIPMENT!
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. Unfortunately sometimes items arrive damaged. Please follow the steps below to ensure a speedy resolution.
After the 48hr window has passed you will need to file a freight claim with the shipping company. We will be able to assist you with information about the shipping company and carrier so that you can file the claim.