FAQ

Is my Onewheel+ ready to go out of the box?

Yes! But we recommend you fully charge your Onewheel+ before your first ride. Also, it is important to read and understand the Owner’s Manual.

What shoes are best for Riding?

We recommend skate shoes, with their flat bottoms, and good protection. Avoid shoes with very soft foam soles and never ride in sandals, or barefoot.

What is the minimum age to ride?

Onewheel is recommended for riders 14 years of age and older.

What's the maximum age to ride?

There is none! We have riders of all ages and it is never too late to start riding a Onewheel.

What is the maximum rider weight for Onewheel?

275 lbs (125kg)

How do I change the riding Shaping?

First, it’s important to connect to your Onewheel App. Once connected, you can scroll through Sequoia, Cruz, Mission, Elevated or Delirium. More information about each of these can be found when you click on the question mark on each picture. When you swipe into each, a message will notify you it’s been activated. Get ready to ride!

Why is my Onewheel’s power button LED blinking?

The pulsing blue light on the power button is an indicator of battery level. The more “on” the pulsing is, the more charged your Onewheel is. If the LED is mainly off with brief pulses of “on”, then your Onewheel is low on charge. When this happens you will want to turn your board off and charge it. If the power light is blinking and not pulsing, your board is relaying an error message. You can refer to your manual for a list of error messages. Make sure your Onewheel+ is placed on the ground when you power it on and that there is nothing engaging the pressure pads – these are some of the most common occurrences that will trigger an error message other than running out of battery.

Why is Onewheel+ pushing me back?

Push back is a speed modulation feature, designed to keep you riding at a safe speed. ‘Push back’ gives riders tactile feedback by lifting the nose to signify that the board is traveling at its maximum speed. A key distinction here is that pushback is not an arbitrary speed limit which we have decided upon to hold you back, it’s actually the limit that the board safely go. Pushback is function that is defined by a number of parameters including battery, grade of terrain, speed, etc.

Check out this video that explains what I’m talking about: Check out this video that explains pushback

It is really important to understand that you can defeat pushback. If you continue to lean forward and accelerate you are essentially asking the board to go faster than it can manage and on one wheel, there is little power left to maintain balance and stability. In order to avoid a loss of control, make sure you ease up when you experience pushback and you’ll be good to go.

When your board is close to run out of battery, you will begin to feel very aggressive pushback. When you experience aggressive pushback this is your board warning you it will soon be out of battery and will shut-down.

How do I dismount?

To safely dismount your Onewheel, always slow to a stop and then remove your foot from the rider detect area. To remove your foot from the rider detect area, some good options include:

1. Go on your tip-toe, lifting your heel off the back half of the footpad.

2. Jump off with both feet! Nothing wrong with this, but always remove both feet at the same time.

Why is it not engaging?

1. Is your Onewheel switched on using the power switch on the side? If it is, the power button LED will be illuminated.

2. Is the LED pulsing or blinking? If its blinking, it is indicating an error. Consult the user manual for an explanation of the blink code and how to solve it. You can also connect to the Onewheel App to see any error codes displayed on your phone. Remember: the Onewheel must be switched on when it is sitting on the ground, and you must not touch the rider detect area when powering it on.

3. Is your foot fully on the footpad? Your foot must be touching both halves of the blue striped rider detect area for Onewheel to engage. Certain very soft-soled footwear may not properly engage the footpad.

4. Are your batteries charged? When you have a low battery, Onewheel will not begin balancing. Please recharge your board.

5. Have you come up to level in a slow and controlled fashion? The board’s balancing algorithms do not engage until you’ve come up to a level orientation. Coming up to quickly can also prevent correct operation.

How do I carve like the people in your videos?

Practice! Our customers are taking Onewheel to places we’ve never imagined. For most riders, getting the basics only takes a few rides. From there, it’s a matter of putting in the time to ride more aggressively and become comfortable in different riding locations and conditions. Practice makes perfect!

How much are taxes and duties for my Onewheel?

International taxes and duties vary significantly by country so we are unable to specify what the exact total will be for each order. The range can vary between 19% and 23% for most cases. This of course is not something specific to Onewheel+’s but applies to all imported products.

Can I fly with my Onewheel+/Onewheel+ XR?

We recommend contacting your airline directly to inquire about flying with your Onewheel+. With airline approval, devices can contain larger lithium ion batteries (101-160 watt hours per battery). Your Onewheel+ XR holds a different battery, which you will not be able to fly with. You can find battery information on the underside of the board’s rails.

When should I service my board?

If you ever require a service, check out our options here! Whenever you see the internal mesh on your tire or notice a significant leak, it’s time for a replacement. We do not have any service centers out in the wild yet, but our team offers a quick and reliable service!

Can I Onewheel in the cold?

Riding in colder temperatures can affect the performance of the board. One key thing is to make sure the board is always being stored inside. Keeping your board in the cold can cause damage to your tire, motor, and battery.

Can I ride in any terrain?

Onewheels are built like tanks. Onewheel uses a direct-drive hub motor that has no moving parts, so you can ride over any terrain without fear of damaging your board. All Onewheels are water resistant, so they can withstand some moisture. We recommend taking extra caution when riding in or near water and letting your board dry completely before charging to avoid damage.

How can I clean my Onewheel?

You can keep your board sparkly clean! We recommend using a damp cloth to wipe down your rails, and for your tire and footpads, we’ve found that using a dry scrub brush gets the job done nicely.

How do I register my board?

Please register your board here!