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7 DAY DELIVERY
Only in the U.S. and Canada

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Find quick answers to your questions below...

When will I receive my order?

Nearly all items on our site are delivered within 7 days! This is why Home Cinema Center is the leader in online Furniture. You will not be waiting 3 to 4 weeks or more for your order as most of our competitors offer. Orders are normally processed within 2-3 days and delivered within 7 days from the time you place your order. Customer in larger cities will generally have delivery even sooner. While 95% of our customers do experience 7 day delivery, their are exceptions to this which Home Cinema Center is not responsible for. If you require further information, please Email [email protected] and reference your order # in the subject line.

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I check status & track my order?

1. Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
2. Next, Click on Review orders / track packages top link on left column.

3. Next, Click on View or Change Order button.

4. Order status will be indicated.
  • If shipped, your tracking link and information will be posted here. It takes 3 business days for link to become active. Do not call carrier before this time as they will have no information to provide.
  • If processing, please remember it takes a minimum of 3 business days to process most order.
  • If backordered, the ship date will be posted in the order notes. It will ship promptly on the posted date.

If you require further information, please Email [email protected] and reference your order # in the subject line.

My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service within 72 hours for assistance.

My product is missing parts.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service within 72 hours for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
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